Shipping & Returns Policy

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​At Karoo Foods UK, we are committed to providing you with high-quality products and excellent customer service. Below you’ll find details about our shipping and returns policy.

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Shipping Policy

Delivery Options

We currently ship orders via Royal Mail within the UK. You can select from the following options at checkout:

1. Standard Delivery: Estimated 3-5 working days.

2. Tracked and Signed Delivery: Estimated 2-3 working days.

 

Processing Times

• Orders are processed Monday to Friday, excluding public holidays.

• Orders placed before 12 PM will be dispatched the same day where possible. Orders placed after this time will be processed on the next working day.

 

Shipping Costs

• Shipping fees are calculated at checkout based on your selected delivery method and the weight of your order.

• Free standard shipping on orders over £75.

 

Order Tracking

If you select Tracked and Signed Delivery, you will receive a tracking number once your order has been dispatched.

 

International Shipping

At this time, we do not offer international shipping.

 

Returns Policy

 

Perishable Goods

Due to hygiene and safety regulations, we cannot accept returns on perishable goods such as biltong, drywors, or frozen meat.

 

Non-Perishable Goods

If you are not completely satisfied with your purchase of non-perishable items, you may return them within 14 days of receiving your order, provided the item is:

• Unopened, in its original packaging, and in a resaleable condition.

• Accompanied by proof of purchase.

Faulty or Damaged Items

If your order arrives damaged or contains a faulty item, please contact us within 48 hours of delivery. We may ask for photographic evidence to assess the issue.

How to Request a Return

1. Email us at [Insert Email Address] with your order number and reason for return.

2. Our team will respond with instructions for returning your item(s).

3. Once we receive the returned item(s), we will process a refund or replacement.

Return Shipping Costs

• For non-faulty returns, customers are responsible for return shipping costs.

• For faulty or damaged items, Karoo Foods UK will cover the return shipping costs.

Refunds

Refunds will be processed within 5-7 working days of receiving your return. Refunds will be issued to the original payment method.

Contact Us

If you have any questions or concerns about shipping or returns, please contact us:

• Email: [Insert Email Address]

• Phone: [Insert Phone Number]

• Address: [Insert Business Address]

Thank you for shopping with Karoo Foods UK!

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